Guarantee options

STANDARD (INCLUDED)

• Access to the hotline during the warranty period, from 9 : 00 am to 5 : 30 pm
• Machine builder warranty for spares (except wear and tear parts + consumables)
• After Sale Service : reparation and labour costs included during warranty period (machine has to be sent back by the customer (customer charge))
• If the machine needs to be repaired at customer site, travel expenses are charged to the customer.

SERENITY 350,00€

• All conditions of STANDARD are applicable
• Priority hotline during warranty period
• Multistation Warranty 1 year (standard exchange after technical analyse)
• After Sale Service : Transportation fees included if machine is sent back to our workshop
• Service visit included (1/year), travel expenses included (only applicable for France)

Premium 900,00€

• All conditions of SERENITY applicable
• Priority hotline for 2 years after machine delivery
• Machine loan in case the machine is being repaired and not usable
• Multistation Warranty 2 years (standard exchange after technical analyse)
• Service visit included (1/year during 2 years), travel expenses included (only applicable for France)